Returns

RETURNS

RETURNS
You have 14 days from the date of receipt of your purchase to make sure what you ordered from Little Homes is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for an exchange or refund.

Sales Items are eligible for an exchange only.

Please note that any product you return needs to be in new condition and with the original tags or packaging to be eligible for a refund or exchange.

Little Homes reserves the right, at our sole discretion, to determine whether a returned product is in new condition. We will return/refund the full amount you paid less the shipping.

Please ensure your return is adequately packaged and insured to the value of the purchase price – we recommend returning in the same packaging you received the item in. You are responsible for return shipping charges and any damage that may occur in transit.

We may charge a deduction if we feel that the item has been subject to damaged packaging and excessive handling – this is 15% of the value of the item which has been returned – as the value of the item will have been reduced due to excessive damage or handling and would not be suitable for resale.

FAULTY ITEMS

If you are unfortunate enough to receive a faulty item, we will arrange a postage paid returns label, which will be sent via email.  For larger items, we will arrange a collection via our chosen courier. We will then arrange for a replacement to be sent or a refund to be processed.

If there has been no objection to the collection details, we will proceed to instruct our carrier to collect. If the customer is not at the premises when the courier makes the collection, a failed collection charge of £9.95 will be deducted from the final total of the refund. Any return after this will be at the cost of the customer.

Products are classified as faulty if they are received damaged.

Please note that damaged items as a result of wear and tear are not considered to be faulty. Please contact us within 7 days of receiving your order if your item has been delivered and you believe it to be faulty – we will require photos/videos of the fault. Please send these to sales@littlehomes.co.uk

Unfortunately we are unable to proceed with a claim if photographic/video evidence is not received.  Queries placed outside of this time frame may not qualify for a refund.

If we do receive notification within this time frame, we will process an exchange for any faulty item received and if we have no replacement stock, you will receive a refund.

Return Address:

Little Homes Limited

PO Box 76

Oswestry DO

SY12 2AF